Urban Company Limited, formerly known as UrbanClap Technologies, reported a net loss of ₹59.3 crore for the second quarter of fiscal year 2026, which ended on September 30, 2025. This is a stark decline compared to a profit of ₹7 crore in the previous quarter and a loss of ₹1.8 crore during the same period last year. The company attributed this significant loss primarily to upfront investments in its new vertical, Insta Help, which aims to provide quick cleaning services. The adjusted EBITDA loss from this segment alone was ₹44 crore, contributing to the overall adjusted EBITDA loss of ₹35 crore.

On a positive note, Urban Company saw a 37% year-on-year increase in consolidated revenue from operations, amounting to ₹380 crore, while the net transaction value of orders on its platform grew by 34%, surpassing ₹1,000 crore. The company's largest segment, consumer services in India, which accounts for nearly 70% of its revenue, posted a positive adjusted EBITDA of ₹18 crore, excluding the losses from Insta Help. However, margins contracted by 70 basis points year-on-year to 2.4%, influenced by the company's investments in training, user acquisition, and infrastructure.

Insta Help, launched in February 2025, is currently available in select micro-markets across major Indian cities. Urban Company has reported 468,000 orders under this vertical in October 2025, with an average order value of ₹184. In comparison, its consumer services sector took about 4.5 years to reach a similar scale. The company aims to strengthen its network and enhance service quality by investing in professional onboarding and selective discounting to encourage trials. As the firm navigates these early scaling phases, it remains focused on expanding its footprint in high-density residential areas across India's top metropolitan regions.