Urban Company Limited has reported a net loss of ₹59.3 crore for the second quarter of FY26, which ended on September 30, 2025. This marks a significant decline from a profit of ₹7 crore in the previous quarter and a loss of ₹1.8 crore during the same period last year. The company attributed its losses primarily to substantial upfront investments in its recently launched service vertical, Insta Help, which focuses on providing rapid cleaning services. The adjusted EBITDA loss for the Insta Help segment alone was ₹44 crore, contributing to an overall adjusted EBITDA loss of ₹35 crore for the quarter.

Despite the financial setback, Urban Company saw a 37% year-over-year increase in consolidated revenue from operations, totaling ₹380 crore. The growth was driven by a 34% rise in the net transaction value (NTV) of all orders on its platform, surpassing ₹1,000 crore. The company's largest segment, India consumer services, which accounts for nearly 70% of total revenue, recorded an adjusted EBITDA of ₹18 crore (excluding Insta Help). However, margins contracted by 70 basis points year-over-year to 2.4% due to investments in user acquisition, training, and service expansion.

Urban Company's Insta Help service, which was launched in February 2025, has gained traction, recording 468,000 orders in October 2025 with an average order value of ₹184. For comparison, it took the company nearly 4.5 years to reach a similar order volume in its core consumer services business. The management aims to enhance service delivery in high-density residential areas across India's major metropolitan regions. As the company focuses on scaling Insta Help, it is investing in professional onboarding and training, aiming to boost trial services through selective discounts.